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Phone:
651-266-2670

Email:
AskCorrections
@co.ramsey.mn.us

Building Locations

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VISITOR FREQUENTLY ASKED QUESTIONS (FAQ)


Release Time - The normal daily release time is at 7:00 a.m. unless a later release time was issued as a result of disciplinary action.  The actual release process may take an additional 15 – 30 minutes.  Outstanding warrants and holds by other counties or agencies are checked prior to release which may affect the release date or time.

MAIL

Question: How do I send a letter to an inmate at the adult correctional facility?

Answer: Letters and pictures (no larger than 4 x 6 and no Polaroid’s) can be mailed to inmates at the Ramsey County Correctional Facility using the following format:

Inmate First and Last name
RCCF
297 Century Ave S.
Maplewood, MN  55119

Question: Can you send stamps or self addressed envelopes to an inmate so they can correspond with you?

Answer: Inmates at the Ramsey County Correctional Facility are not allowed to receive stamps or self-addressed envelopes.  They are able to purchase them from what is called canteen within the facility. 

Question: Am I able to send books, crossword puzzles books, or religious material? 

Answer: Inmates may only receive new or used books, including crossword puzzle books and religious material, if it is mailed directly from a publisher or a recognized and verifiable distributor (i.e. Amazon.com, Barnes and Noble-bn.com).  Books mailed by bookstores are not allowed. The facility has an extensive library from which inmates are able to check out books.  The facility chaplain has the ability to provide religious materials to the inmates.

Question: How long does it take mail to get to the inmate once it has arrived at the facility?

Answer: It may take up to 2-3 business days for facility processing of mail and delivery to an inmate.  All mail received by the facility for inmates is opened and inspected for money, contraband or unacceptable content.  Privileged mail that is clearly marked with an official return address from federal, state, and local courts or jurisdictions; attorneys, legal counsel, legal aid services, public officials, judges, probation/parole officers, or clergy is opened by the inmate in an officer’s presence.

MONEY

Question:  How do I send inmates money?  Do I have to come in personally and drop it off?

Answer: Money for inmates incarcerated at the Ramsey County Correctional Facility can be deposited in several convenient methods.

  1. Cash or a money order made payable to the inmate can be dropped off in person at the Administrative Offices Monday through Friday from 8:00 a.m. – 4:00 p.m.  It is advised that you bring the exact amount as the office does not have change. Personal checks will not be accepted.    Funds deposited in this manner will be credited to the inmates account the next business day.

  2. Money orders can also be mailed to an inmate.  Funds are credited to the inmate’s account the next business day after mail is processed.

    Inmate First and Last name
    RCCF
    297 Century Ave S.
    Maplewood, MN  55119

  3. Money can be deposited into an inmate's account using a debit or credit card for a fee at www.offenderconnect.com.  A kiosk is available in the Administrative Offices lobby for access to this website as well.  Funds are credited to the inmate’s account the same day.

  4. Money can also be deposited by calling Offender Connect at 1-888-988-4768 and referencing the Ramsey County Correctional Facility Site #79.

Question: When does money have to be dropped off at the facility for the inmates to use it for canteen?

Answer: Canteen is a store that sells items such as candy, snacks, personal toiletry articles, and other items not routinely provided to the inmates by the facility.  There is a weekly maximum that inmates can spend each week in canteen purchases.  The $20 booking fee will be deducted before the inmate is allowed to receive items from canteen.

PHONES

Question: How can an inmate call me?

Answer: Inmates may purchase phone time with money from their account. 

Question: How do I set up an account for an inmate to call me?

Answer: The inmate phone system at the Ramsey County Correctional Facility is contracted to Inmate Calling (IC) Solutions.  IC Solutions can be contacted directly at (888) 506-8407 for setting up prepaid or billing services to receive phone calls from an inmate at the facility.  They will also be able to tell you what their current rates are.

Question: If a phone account is set up for an inmate through IC solutions is the inmate notified? 

Answer: Inmates at the Ramsey County Correctional Facility are not notified of phone accounts being set up by outside parties.  You can send a letter or drop off a note at the Administrative Office during normal business hours with this information for the inmate to receive the next day. 

Question: If there was a previous account set up for an inmate during another incarceration period with the same phone number is it necessary to set up another account?

Answer: Phone minute balances at the facility can be used during another incarceration period with the issued pin # for ICSolutions.

Other

Question: I need a print out showing the dates that I was in the work house.

Answer: Requests for incarceration dates should be submitted to the correctional facility by calling (651) 266-1400.

Question: What should I bring with me when I turn myself in?

Answer:
 Items allowed are current prescription medications that you are currently taking, pictures, letters, and money for any expenses including the $20 booking fee while you are incarcerated.  Tennis shoes are recommended.  Other clothes and basic needs will be provided by the facility.  Hygiene items, snacks, paper, envelopes, phone time, etc. can be purchased from within the facility.

Question: Are inmates allowed to receive care packages and what is allowed?

Answer:
 Inmates are allowed to only receive the following items from friends or family:  1) Cash or money orders for deposit onto their account, 2) pictures, 3) letters, 4) Current medications prescribed to the inmate in the last 90 days.  There is the ability for inmates to purchase items from what is called ‘canteen’ and is similar to a small convenience store in that they can order candy, chips, kool-aide, as well as personal hygiene items such as deodorant, shampoo, envelopes, writing paper, etc.

Question: Will I be able to use my medical device or C-Pap machine while serving my sentence?

Answer:
 Inmates at the Ramsey County Correctional Facility are able to bring prescribed medical devices and C-Pap machines with them for use while serving their sentence.

Question: Is there a way online that I can find out if a person is at the Correctional Facility?  Do you have an inmate locator I can access?

Answer:
 The Correctional Facility does not use an online inmate locator system at this time.  To find out if someone is at the facility call (651) 266-1401.

Question: What days are for visiting and what time is visiting allowed?

Answer: See https://rccfvisitation.co.ramsey.mn.us for days and times as well as how to schedule a visit.

Question: How does the inmate know when someone is coming to visit?

Answer:
 A visiting schedule is posted daily in each living unit for the inmates to see if they have a visit scheduled for that day.

Question: I received a phone call or email saying my visit has been cancelled.  Why was it cancelled?

Answer:
 When an inmate is moved from one living unit to another within the facility for any number of reasons, every attempt is made to move the visit to a kiosk in the new living unit.  Occasionally, the kiosk is booked and the visit is unable to be moved.  The visiting system recognizes this conflict and automatically generates a phone call to the visitor’s phone number or an email to allow the visitor to reschedule the visit online or by calling the office.

Question: Are we able to call inmates?

Answer:
 The facility offers Voice Mail messaging for inmates.  You can leave voices mail messages at any time through your prepaid calling account.  Accounts can be setup by visiting www.ICSolutions.com or by calling 1-888-506-8407.  You must have a valid inmate ID number to leave a message and the number can be obtained from the inmate or by calling the facility at 651-266-1401.  The facility does not accept or transfer calls to inmates.  If there is a family emergency, such as serious illness, death in the family, etc. the facility can be contacted at 651-266-1401 and the inmate will be notified by facility staff.

Question:  Can my chaplain, minister, rabbi, or Imam meet with me while I’m at the facility?

Answer:
 Individual meetings are available between an inmate and the facility volunteer chaplain regarding family, grief, and religious issues.  Inmates can request an alternative to the chaplain or other special religious requests.  Visiting religious professionals must be pre-approved by the facility by calling 651-266-1401 before a visit with an inmate will be scheduled.

Question: Will my Social Security benefits be affected by this incarceration?

Answer: Social Security and Supplemental Security Income (SSI) programs prohibit payments to most prisoners.  Social Security benefits are suspended by the Social Security Administration if an otherwise eligible person is confined in a jail, prison or other penal institution for more than 30 continuous days due to conviction of a crime.

More Questions?  Contact Us

Call the General Information Line at 651-266-1400 x0 between the hours of 8:00 a.m. and 3:30 p.m. Monday through Friday.


Emergency phone calls to the facility can be made to 651-266-1400 outside of normal business hours.