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Phone:
Emergency:
9-1-1 (TTY capable)

Non Emergency:
651.767.0640 (TTY capable)

 

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9-1-1 Issues with Cell Phones, VOIP, TTY, and PBX


What to Expect l Emergencies l Non-Emergencies l 9-1-1 Issues

cell phoneCell Phones

Approximately 60 percent of 9-1-1 calls in Ramsey County are made from cell phones. Unlike hard-wired telephones, cell telephone numbers are not assigned a physical address, which creates problems locating your emergency. The 9-1-1 operator answering your call will need your detailed location information to send help to your emergency.

The cell tower that receives a 9-1-1 cell call routes it to the nearest 9-1-1 center. At times, the Ramsey County Emergency Communications Center (RCECC) receives cell phone calls from the border areas of adjacent counties. Always tell the 9-1-1 operator the CITY your emergency is located in to ensure routing of your emergence call to the closest first responders. Learn more about 9-1-1 and cell phones

Voice Over Internet Protocol (VOIP)

VOIP telephones operate through the internet, but are assigned a physical address. Ensure that your VOIP address is the same as your residence. If your VOIP registered address is in Ramsey County, but you live in Arizona, your 9-1-1 calls will be routed to the Ramsey County Emergency Communications Center (RCECC). If you are unable to speak when calling 9-1-1 on a VOIP phone with an incorrect address, help may not arrive for you. Learn more about 9-1-1 and VOIP read the FCC’s VOIP Consumer Facts.

TTY/TDD

Every Ramsey County 9-1-1 operator has TTY capability for emergency and non-emergency calls and can communicate directly with callers unable to hear the operator. While TTY relay services are available to the RCECC, they are unnecessary and significantly slow the response time to your emergency. TTY callers are encouraged to call 9-1-1 and our non-emergency number directly.

PBX

Minnesota law requires Private Branch Exchange (PBX) multi-line systems, often used in businesses, schools, banks, hotels, or any phone system you must dial 9 for an outside line, to provide unique 9-1-1 caller location data, not the PBX location. PBX callers may need to dial a preceding digit to reach 9-1-1, may need to provide detailed information on their location, and may need to ensure that emergency responders have entry access to the building, complex, or institution. Learn more about PBX

Next Generation 9-1-1

Currently, the 9-1-1 system relies upon secure, highly reliable, and enhanced voice telephone service. Consequently, the ECC cannot receive emergency communications from increasingly common personal communication tools such as e-mails, text messaging, data, images, or streaming video. However, changes to the nation’s 9-1-1 system are planned. Learn about future Next Generation 9-1-1 (NG9-1-1) applications, and the participation of the Ramsey County Emergency Communications Center in the U.S. Department of Transportation NG 9-1-1 Proof of Concept Initiative.